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© 2026 LoongBuy. All rights reserved. Platform operates as an aggregator.

Help Center
After-salesReturning a parcel or product

Returning a parcel or product

Domestic returns to the seller and overseas returns each follow specific steps.

Returns fall into two types:

  • Domestic return: before shipping, an item can sometimes be returned to the Chinese seller (seller policy applies).
  • Overseas return: after delivery, returns are limited and depend on the item and reason.

Open an after-sales ticket and our team will advise the available options for your case.

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After-sales: returns and issues